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FAQ

  1. How can I place an order?
  2. Is it safe to place an order online?
  3. Do the prices already include VAT?
  4. Can I view prices in currencies other than euros?
  5. Can the order be delivered to a different address than the billing address?
  6. Can I come and choose products at your shop?
  7. How can I tell if an item is available (in stock)?
  8. What is a DEMO product?
  9. Will I receive a notification when my order is shipped?
  10. Can I change my shipping details after the order has been shipped?
  11. How long will it take for my order to arrive?
  12. Which countries do you ship to?
  13. How much are the shipping costs?
  14. Are there any extra costs I need to pay to receive the purchased products?
  15. What happens if I am not at home when the package arrives?
  16. Can I ship the package to a PO Box?
  17. Can I return a product?
  18. I purchased with a VAT number and changed my mind. Can I return it?
  19. I ordered a product in the wrong size, can I return it?
  20. I received a different product from the one I ordered, can you replace it?
  21. Do your products come with a warranty?
  22. I have a VAT number, can I get an invoice?
1. How can I place an order?
Through our catalogue or using the search engine, you can choose the products you want to include in your order.
When you find a product you are interested in, click the "Add to cart" button on the product detail page. Remember to select any available options such as size, colour or other.
On the shopping cart page, you can see the complete list of items you have added. You can make any changes you want, for example: change the quantity of an item or remove an item from your cart. If you want to continue shopping, click the "Continue shopping" button.
Once you have added all the items you want to purchase to the cart, you are ready to complete your order. Proceed by clicking the "Checkout" button, fill in the form with your personal details and shipping information (if different from your personal details), choose the payment method and proceed to payment.
If you are already registered on our website, you only need to enter your name and email address — your details are already in our database.
If you are a new customer, please fill in the Personal Details form: first name, last name, email, address, city, postcode, province and a contact phone number. Please make sure the destination country is correct.
If you prefer not to register on our website, you can also proceed as a guest; however, in this case we will not be able to send you our special offers for loyal customers.
Once all the information has been completed (personal details + payment method), you can proceed to payment. You will be directed to the PayPal payment page or the SSL system for credit cards, depending on the chosen payment method. After payment is completed, you will be redirected to our website, where you will see a summary of your order directly on screen. You will also receive an email with all the order details, the payment summary and a link to track the progress of your order in real time.
2. Is it safe to place an order online?
Yes! All purchases made on our website are 100% secure. MHzOutdoor pays the utmost attention to the security of internet payments. Your banking details are protected and encrypted using the most advanced technology. Your data is transmitted to the payment servers in encrypted form through the SSL (Secure Socket Layer) protocol and is processed in a completely secure environment managed directly by the payment companies. We do not store this data at any time.
3. Do the prices already include VAT?
Yes, all prices listed in the catalogue include VAT in accordance with EU regulations.
For customers outside the European Union, prices will be applied without VAT. The exact amount will be displayed on the checkout page once the destination country of the order has been specified. Any duties or taxes required during customs clearance for countries outside the European Union remain the responsibility of the recipient.
4. Can I view prices in currencies other than euros?
Prices are displayed in local currencies. The exchange rate is updated daily based on public exchange rate lists. The amount charged at the time of payment will however be in euros, so minor price differences may occur due to the exchange rate applied by PayPal or your bank.
5. Can the order be delivered to a different address than the billing address?
Yes, you can specify a different shipping address during the purchase process, or, if you have already placed the order, you can contact our Customer Service specifying the order number and the new address. Please note that we can only change the delivery address if the order has not yet been shipped.
6. Can I come and choose products at your shop?
We are an exclusively online shop and do not have a physical showroom or store open to the public. Our Customer Service is always available to advise you and help you find the product best suited to your needs.
7. How can I tell if an item is available (in stock)?
Unless there are errors in our system, all items listed in our shop show their availability and the number of units available for each item (by specific colour and size) on the product page.
The availability information for all our items is updated in real time. If availability is 0 (zero), the expected restocking times in working days will be shown or, if this information is not available, only PRE-ORDER will be indicated. In this case you will be notified as soon as possible of the actual waiting times once the supplier informs us. For out-of-stock products, we are unable to estimate certain restocking times; if you are interested in the product, leave your email address and we will notify you as soon as it is available again. All out-of-stock items cannot be purchased and cannot be added to the cart. If you would like to add a specific product to your order, please contact our Customer Service and we will do our best to meet your needs.
8. What is a DEMO product?
DEMO products are new products with a regular warranty that have minor cosmetic imperfections or whose packaging is no longer sealed. You can identify them by the DEMO label in the product name; they are listed in the dedicated category on our website and are available at a reduced price.
9. Will I receive a notification when my order is shipped?
Yes, when your order is shipped you will receive a dispatch confirmation email with a link to the shipment tracking page.
10. Can I change my shipping details after the order has been shipped?
Once your order has been sent to the address you provided, we cannot change the shipping details.
If you are not at home when the package arrives, the courier will leave a notice so that you can get in touch to arrange a different delivery time or collect the package in person from the relevant office.
11. How long will it take for my order to arrive?
We aim to process all orders within 1 working day of placement. In exceptional cases beyond our control, there may be delays in order processing; in this case we commit to processing all orders within a maximum of 3 working days.
If you complete payment before 11 a.m., we do our best to process your order and hand it over to the courier on the same day.
Once handed over to the courier, delivery times vary depending on the destination country and the shipping method you selected.
Once the products are ready to be sent, we will email you to let you know your order has been dispatched and include a link to the courier service so you can track the status of your order.
An estimated delivery time is shown on the cart page next to the corresponding shipping method. For certain locations (for example Malta, Cyprus, the Azores and generally all islands) delivery times may increase by a few days, even for express services.
12. Which countries do you ship to?
We currently ship to all countries listed in the country list at the top of the website.
If you would like to receive your order in a country not included in the list, please contact our Customer Service.
PLEASE NOTE: for countries outside the European Union, retail prices will be applied without VAT. Any duties or taxes required during customs clearance for shipments to these countries remain the responsibility of the recipient.
13. How much are the shipping costs?
You can find out the shipping costs for your order in advance by viewing them on the cart page. Costs depend on the selected courier and the destination country. Once on the cart page, select the destination country and postcode. The shipping costs for the various available couriers are shown in the shopping cart at the bottom of the product list.
Every time a product is added to the cart, shipping costs may change. We therefore recommend always updating the calculation to verify the total price of the items and the shipping costs before finalising your purchase.
14. Are there any extra costs I need to pay to receive the purchased products?
For deliveries within the European Union: the price shown in the cart already includes shipping costs and all applicable taxes, except for areas with additional taxes, such as the Canary Islands (taxes must be paid to the local authority).
For deliveries outside the European Union: some countries may apply customs duties and/or taxes on deliveries originating from the European Union. Customers are responsible for any applicable customs duties and/or taxes that may be imposed on a shipment to the destination country.
15. What happens if I am not at home when the package arrives?
If you are not at home at the time of delivery and the courier cannot leave the package with another person you have indicated or in a safe place, they will leave a notice so that you can contact the relevant office to arrange a delivery time.
The courier will attempt delivery twice at your address. If no one can receive the package at the selected address, please provide your work address or the address of a friend or family member when placing the order.
16. Can I ship the package to a PO Box?
Unfortunately it is not possible to send goods to PO Boxes, military bases or hotels. The couriers we work with only accept a physical address along with a phone number to contact the customer. A signature will be required upon delivery.
17. Can I return a product?
If you are not satisfied with any of the products you have purchased, you can return it to us within 14 days of receiving the package.
To be eligible for return, the product must be intact, new, free from damage or signs of use, and in its original packaging. To return a product, write to our Customer Service stating the order number and the product code you wish to return; you will receive an email with all the instructions for shipping the product back.
Once we have received it and verified that it is intact and corresponds to the purchased product, we will issue a refund equal to the product price as soon as possible. Return shipping costs are in any case the responsibility of the customer.
18. I purchased with a VAT number and changed my mind. Can I return it?
The Right of Withdrawal is governed by the Consumer Code and applies only to distance selling contracts between the seller and private, non-professional consumers. Therefore, if you hold a VAT number or are a company, you cannot exercise the right of withdrawal. For more information, please refer to the Right of Withdrawal page.
19. I ordered a product in the wrong size, can I return it?
Of course! If you realise you have ordered the wrong size or colour, or have simply changed your mind, return the product to us within 14 days of receiving the package, provided it is new, intact and in its original packaging, and we will refund the price paid for the returned item. Contact our Customer Service and you will receive an email with the return instructions.
The shipping costs for returning the product are your responsibility.
20. I received a different product from the one I ordered, can you replace it?
We always take the utmost care when packing orders, but a mistake can always happen; in this case simply contact our Customer Service and we will replace the incorrect product with the one you ordered as soon as possible, at no extra charge.
21. Do your products come with a warranty?
Absolutely! All our products are covered by the manufacturer's conventional warranty and a 24-month warranty for conformity defects. If you notice a defect in one of our products within 30 days of receipt and the product is still new and in its original packaging, you can return it to us and we will replace it.
If you have already used the product or more than 30 days have passed since receiving the package, you can contact one of the manufacturer's authorised service centres directly, following the instructions provided in the documentation inside the product packaging.
In any case, to make use of the warranty service, you must always keep the order confirmation we sent you by email as proof of payment.
22. I have a VAT number, can I get an invoice?
Of course! To receive an invoice, you must place the order as a registered user, entering your VAT number among your details (which is normally an optional field), and request it by contacting our Customer Service strictly on the same day as the order, regardless of the payment method selected, providing the order number, company name and the invoice holder's details.
Invoices are issued in any case after receipt of payment.
Invoices to Italian companies are transmitted electronically to the Agenzia delle Entrate system. Invoices to non-Italian companies are sent to customers in PDF format by email.