How do I place an order?

Orders can be placed through our website.
Ordering online is very simple: add the products you want to your cart, select " Pickpoint ", wait for the confirmation email and come to our showroom to collect. If you have any doubts or questions, after placing your order, contact our Customer Service .

I placed an order right now, can I pick it up right away?

Please wait for our confirmation by email. If you place your order at a time when the warehouse is not operating, the collection may be postponed to the next working day after your order.

Do I have to register to order?

You can also place an order as a "guest", without registering on the site. However, if you choose to register, you will have access to exclusive offers reserved for customers. In any case, your data will be used only for the management of your orders and will absolutely not be provided to third parties.

What do I have to do when I collect the goods?

When you collect the goods, check that the products correspond to those you ordered and that are indicated on the purchase receipt. If, once you return home, you notice any damage and/or tampering Contact us within 7 days.

How can I pay for my order?

If you have chosen to pay upon collection, the accepted payment systems are: cash for amounts up to €2000, ATM , Credit cards , Satispay .

I'm undecided about what to buy, can I come to your showroom for advice?

Of course, during showroom opening hours we are available for advice and to help you find the product for your needs. We invite you to contact us first for an appointment.

How long does it take before what I purchased is available for pickup?

Processing times may vary depending on product availability. Our site always shows the actual stock availability, even the number of pieces!

Can I start picking up the available products from my order?

If your order consists of multiple items and some are already available, you can also make a partial withdrawal. Write to our Customer Service communicating that you want to collect the available products. We will divide the order and send you the confirmation email for the collection. You will then receive a second email as soon as the rest of the order is available.

What kind of receipt do I get when I pick up an order and pay?

When you collect the goods you will be given the receipt of purchase of the product or, if you requested it when ordering, the accompanying invoice for the goods.